Ernesto was amazing! Knowledgeable, professional and friendly. Lots of interesting info shared. <br /><br />He was put in an awkward situation where the tour was to include a tour of the royal palace but it was not communicated until the tour was about to begin that it was closed due to the pope’s visit. <br /><br />That was unfortunate because it made me feel as though the very expensive tour was shortchanging my experience. This info<br />Was very well known to the tour companies and visitors who’d have been made aware before committing to the tour.<br /><br />I had a text communication with a rep from the tour the night before and I was not told the palace would not be included. For that reason alone ( a very big omission) I give the tour operator a ZERO and the rep from last night also a zero rating.
Tripadvisor customer · 870jannr ·
Jun 05, 2026