Frequently Asked Questions

The Food

Will I be full by the end of the tour?

Most of our tours include a full meal which is enough for 99.9% of our guests to feel comfortably full by the end of the tour. Check the “Includes” section on your tour for more details on what you can expect.

Should I eat before the tour?

On all our tours we start tasting almost right away. So, if you must eat before a tour, we recommend keeping it to a light snack.

I’m pregnant. Can you adapt the tour for me?

Firstly, congratulations! Secondly, of course we can! Simply let us know that you’re pregnant in the “Notes” section when you book the tour, and we’ll take care of the rest (i.e. we won’t serve you cured meats, uncooked unpasteurized cheeses or alcoholic drinks).

Are drinks served on the tour?

All tours in Europe offer beverages include drinks in the ticket price, and water is also provided at points throughout the tours. Tours in the US may have optional beverages available for purchase.

What if I don’t drink alcohol? Will I still enjoy the tour?

Of course you will! While we do highlight typical regional alcoholic drinks on our tours, drinking alcohol is not at all necessary to enjoy our tours! Simply note that you prefer not to drink alcohol when you book, and we’ll serve you non-alcoholic drinks instead. Given the curious fact that non-alcoholic drinks are sometimes more expensive than beer and wine, we don’t offer discounts for non-drinkers.

I’m under 18. Can I drink alcohol on the tour?

If you are under the legal drinking age of the country you’re in, we’ll provide you with non-alcoholic drinks. Guides are not able to bend this rule, as it would be against the law and wouldn’t be fair on the law-abiding establishments we visit.

Booking Your Tour

Should I take the tour at the beginning of my stay?

Definitely! Anytime is a good time to take a Devour Tour. But if it works for your schedule, it’s best to take the tour at the beginning of your trip. Why? As well as feeding our guests delicious food and fun facts during the tour, part of our goal is to give you the tools you need to tackle eating in the city all on your own. After our tour you’ll be able to lead your own self-guided tour with the recommendations of your guide. You’ll also receive our Devouring Guide, which is packed with our top recommendations for eating in the city.

Do we just walk around and eat food?

We aim to fill bellies and minds and so our tours are so much more than a just a tasting experience! Your guide will tell you about the city, its history, monuments, and food evolution. During your experience you will learn loads about local culinary history, the current food scene, typical plates, and ingredients.

Do I have to buy my tour tickets in advance? Can I just turn up and pay in cash?

All tour tickets must be purchased in advance through this website. We don’t allow walk-ups or cash payments on the day. You can book a tour through this website up until one hour before the tour start time. But our tours do often sell out in advance, and we’d hate you to miss out so to ensure you get the time and date you want, please book well in advance.

Can I get an invoice for my booking?

If you’d like an invoice, please contact us at [email protected] BEFORE purchasing and we’d be happy to arrange this for you.

How do I pay for the tour?

When you book your tour through our secure booking system, you will be able to pay with credit card.

Is your booking system secure?

Yes, always. We use a secure connection and your personal data and credit card details are encrypted. Our secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard. Our SSL certificate has been issued by Cloudflare.

I’m a solo traveller. Can I book a tour too?

Of course you can! One of the great things about our tours is the chance to meet other fellow foodies. Even if you’re the only guest booked on your tour, you’ll still have an incredible experience—think of it like eating your way around a new destination with an in-the-know friend (your guide!).

Are your tours suitable for kids?

We love having curious kids and their parents on our daytime tours! Keep in mind that there is a fair bit of walking involved and the samples may not always be what children are used to. Any doubts, just get in touch.

Children under 5 who won’t be eating can come along free of charge on our small-group tours! Just make a note when booking so we know they’ll be joining you. We remind parents that strollers can be cumbersome on the small streets and there’s often no room for them in the eateries, so please use carriers for babies when possible.

Finally, please note that most of our evening tours are for adults 18 and over.

What if a tour is full? Can you squeeze me in?

Given the traditional and often small establishments we visit, we’re unable to exceed the guest limits on a tour. But please get in touch by emailing [email protected] and we’ll let you know what your options are.

Is there a waiting list?

There’s no official waiting list. If a tour is full, please feel free to email us at [email protected] and we’ll see if we can open another tour.

Something came up! Can I cancel or reschedule my tour?

We allow free cancellations and date changes (pending availability) up to 24 hours before your tour date. You can view and manage your booking online by going to Devourtours.com and clicking on My Booking. You then enter the confirmation number from your booking (available on your confirmation email) and either the email address or mobile phone number that you provided during the booking process to retrieve your booking. No refunds will be issued for cancellations made within 24 hours of a tour date.

Do you offer private tours?

While we currently do not over small private tours, we do offer experiences for larger groups in all of our Spanish cities. You can find more information here:Madrid Group Experience Barcelona Group Experience Seville Group Experience San Sebastian Group Experience

Who are the guides?

We know that along with the food, the most important thing on a food tour is the guide. And that’s why we work with the smartest, most passionate, most talented bunch of storytelling gurus around. Our guides not only know and love their countries, they also have a rare knack for making our guests just as excited about their homes as they are.

I see you have food tours in more than one city. Are they all the same?

Not at all! A number of our guests take tours in more than one city. Why? Because in each place we offer tours, we give you a true taste of the local cuisine, insight into the local culture, and tailored tips for tackling the food scene in that city. Every tour is unique and complements the other experiences that we offer. So, if you’re hungry enough, we’d love to welcome you on a tour in more than one Devour city!

Logistics

What if I’m running late for the tour?

Our tours start right on time so that the food doesn’t get cold. When you book a tour you will receive an email confirmation from us with the meeting details for that tour. It is essential to be on time (we recommend arriving 15 minutes early) as we are unable to wait for latecomers, and you will not be able to catch up to the group. Late arrivals and no-shows are nonrefundable. This is applicable to any tour participant that fails to arrive, or arrives after a tour’s departure.

Are bathrooms available during the tour?

There are bathrooms are stops throughout each tour (though not necessarily at all stops). Please check with your guide.

Are cameras allowed on the tour?

Not only are they allowed, they’re encouraged! And please share your experience with us by tagging any pictures with our social media accounts!

Can I shop during the tour?

Our tours do include some time to shop at certain food shops, however unscheduled stops are discouraged for the sake of finishing the tour on time and out of respect to other guests. If you’d like to return to any shops or stops for shopping after the tour, please ask your guide for directions.